1. Service Cancellation Customers may cancel a booked service by informing us in advance via phone or message. If the cancellation is made before a technician is assigned or dispatched, no charges will apply. If a technician has already visited the location, an inspection or visiting charge may be applicable.

2. Refund Policy Refunds are applicable only in specific cases and are subject to service status. If a service is cancelled before repair work begins, and payment has already been made, the refundable amount (if any) will be processed after deducting inspection charges. No refunds will be provided once the repair work has been completed.

3. Spare Parts & Repairs Payments made for spare parts are non-refundable once parts are installed or ordered specifically for the appliance. In case of service warranty-related issues, we will inspect and rectify the problem as per warranty terms instead of issuing a refund.

4. Service Delays or Unavailability If Smart Care India is unable to provide the service due to technical or operational reasons, any advance payment received will be refunded. Refunds will be processed through the original payment method whenever possible.

5. Refund Processing Time Approved refunds will be processed within 5–7 working days, depending on the payment method used.

6. Non-Refundable Situations Refunds will not be issued in the following cases: Incorrect problem details provided by the customer Pre-existing or unrelated appliance issues Customer unavailability during scheduled service Physical damage, misuse, or electrical issues beyond repair scope

7. Policy Updates Smart Care India reserves the right to modify this Refund & Cancellation Policy at any time without prior notice.

8. Contact Information For cancellations or refund-related queries,

please contact: Smart Care India 📞 Phone: +91 8892841795 📧 Email: smartcareindiahubli@gmail.com 📍 Hubli, Karnataka, India