Refund & Cancellation Policy

At Smart Care India, our appliance repair refund policy is designed to be fair, clear, and customer-friendly. Therefore, we have outlined detailed guidelines below to help you fully understand our cancellation and refund process before booking any appliance repair service. We encourage you to read this policy carefully so that you are aware of your rights and our responsibilities.

1. Service Cancellation

You can cancel a booked service by informing us in advance via phone or message. If you cancel before we assign or dispatch a technician, we will not apply any charges whatsoever. However, if a technician has already visited your location, an inspection or visiting charge may apply to cover the cost of travel and time. We always recommend cancelling as early as possible to avoid unnecessary fees. Our team is available to assist you with cancellations quickly and without any hassle.

2. Our Appliance Repair Refund Policy Explained

We offer refunds only in specific cases, depending on the current status of the service. For instance, if you cancel before we begin the actual repair work and you have already made a payment, we will process the refundable amount after deducting any applicable inspection charges. Please note that once our technician completes the repair work, we will not issue any refunds. This is because the service has been fully delivered at that point. Therefore, we encourage customers to raise any concerns before the repair begins.

3. Spare Parts & Repairs

Payments made for spare parts are non-refundable once we install the parts or order them specifically for your appliance. This is because spare parts are sourced exclusively for your device and cannot be returned to suppliers. Additionally, if you face any service warranty-related issues after the repair, we will inspect and rectify the problem as per our warranty terms rather than issuing a refund. Our goal is to ensure your appliance works perfectly, and consequently, we take all warranty concerns very seriously.

4. Service Delays or Unavailability

We understand that delays can be frustrating. If Smart Care India is unable to provide the service due to technical or operational reasons on our end, we will refund any advance payment you have made in full. Furthermore, we will process refunds through the original payment method whenever possible. In cases where the original payment method is unavailable, we will coordinate with you directly to find the best alternative. For more information on digital payment refund timelines in India, you may refer to the Reserve Bank of India’s guidelines on payment systems.

5. Refund Processing Time

Once we approve your refund request, we will process it within 5–7 working days, depending on your payment method and bank processing times. For example, UPI and wallet payments may reflect sooner, while bank transfers or card refunds may take the full 7 working days. If you do not receive your refund within this timeframe, please contact us immediately so that we can investigate and resolve the issue promptly. As a consumer, you can also learn about your rights under the Consumer Protection Act, 2019.

6. Non-Refundable Situations

We want to be fully transparent about situations where we are unable to issue refunds. Therefore, please note that refunds will not be provided in the following cases:

• Incorrect problem details provided by the customer at the time of booking
• Pre-existing or unrelated appliance issues not covered under the current service
• Customer unavailability during the scheduled service appointment
• Physical damage, misuse, or electrical issues that are beyond the scope of repair

We strongly recommend providing accurate appliance details and being available during the scheduled visit to avoid any of the above situations.

7. Policy Updates

Smart Care India reserves the right to modify this appliance repair refund policy at any time based on operational or regulatory requirements. Therefore, we recommend reviewing this page periodically to stay informed about any changes. Continued use of our services after any update constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions, concerns, or requests related to cancellations or refunds, please do not hesitate to reach out to us directly. Our customer support team is always ready to help you.

📞 +91 8892841795 ✉️ smartcareindiahubli@gmail.com 📍 Hubli, Karnataka, India

We value your trust and strive to resolve every concern fairly and efficiently.